THE EFFECTIVENESS OF PUBLIC SERVICE DIGITALIZATION IN CORRUPTION PREVENTION FOR GOOD GOVERNANCE IN INDONESIA
Article Sidebar
Digital Governance,
Public Services,
Corruption Prevention,
Administrative Law,
Indonesia
Main Article Content
Abstract
Background. The digital transformation of public administration has become a central strategy for governments seeking to improve service delivery, enhance transparency, and strengthen accountability. In Indonesia, digitalization initiatives such as electronic government systems, online licensing platforms, digital procurement, electronic taxation, and integrated public service applications have been promoted as instruments for improving governance and reducing opportunities for corruption. While digital technologies have the potential to minimize direct interactions between citizens and public officials, thereby reducing discretionary decision-making and rent-seeking behavior, questions remain regarding their actual effectiveness in preventing corruption. This study aimed to analyze the effectiveness of public service digitalization as an anti-corruption mechanism from a legal and governance perspective.
Research Methods. This study uses a normative juridical approach to analyze Indonesian legislative frameworks pertaining to public administration, electronic government, anti-corruption laws, and digital public services. It also incorporates international and comparative viewpoints.
Findings. Digitalization contributes significantly to corruption prevention through enhanced transparency, traceability, accountability, and procedural standardization. However, challenges remain regarding institutional capacity, digital inequality, cybersecurity risks, regulatory fragmentation, and the persistence of corruption in digitally mediated environments.
Conclusion. Digitalization should not be viewed as a purely technological solution but as part of a broader legal and institutional reform agenda aimed at strengthening integrity, public accountability, and good governance.
Article Details
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
Users free to:
- Share — copy and redistribute the material in any medium or format
- Adapt — remix, transform, and build upon the material
Under the following terms:
- Attribution — You must give appropriate credit , provide a link to the license, and indicate if changes were made . You may do so in any reasonable manner, but not in any way that suggests the licensor endorses you or your use.
- NonCommercial — You may not use the material for commercial purposes .
- No additional restrictions — You may not apply legal terms or technological measures that legally restrict others from doing anything the license permits.
References
Adam I, Fazekas M. Are emerging technologies helping win the fight against corruption? A review of the state of evidence. Inf Econ Policy. 2021;57:100950.
Myeong S, Kwon Y, Seo H. Sustainable e-governance: the relationship among trust, digital government, and anti-corruption. Sustainability. 2022;14(3):1668.
Corruption Eradication Commission. Corruption prevention through electronic-based government systems in Indonesia: annual governance review. Jakarta: KPK Research Center; 2024.
Andersen TB. E-government as an anti-corruption strategy. Inf Econ Policy. 2009;21(3):201–210.
Bertot JC, Jaeger PT, Grimes JM. Using ICTs to create a culture of transparency: e-government and social media as openness and anti-corruption tools. Gov Inf Q. 2010;27(3):264–271.
Nam T. Examining the anti-corruption effect of e-government and the moderating effect of national culture. Gov Inf Q. 2018;35(2):273–282.
Shim DC, Eom TH. Anticorruption effects of information communication and technology and social capital. Int Rev Adm Sci. 2008;74(1):99–116.
United Nations. E-Government Survey 2024: Accelerating Digital Transformation for Sustainable Development. New York: United Nations; 2024.
Alenezi M. Cybersecurity governance in digital government systems: challenges and legal implications. Comput Law Secur Rev. 2023;49:105820.
Criado JI, Gil-Garcia JR. Creating public value through smart technologies and digital government: challenges and opportunities for public administration. Int J Public Sect Manag. 2019;32(5):438–450.