UNMET EDUCATIONAL NEEDS AND SAFETY SIGNALS IN HEALTH SUPPLEMENT USE IN JAKARTA AND WEST JAVA
Article Sidebar
Digital health literacy,
Health communication,
Health supplements,
Patient experience
Main Article Content
Abstract
Background. Favourable service experience and widespread access to information may coexist with unresolved questions about health supplements.
Research Purpose. To quantify unmatched educational requests, examine the coexistence of positive service experience and safety signals, and translate these findings into a proposed hybrid education design.
Research Method. An exploratory cross-sectional survey included sixty adult supplement users recruited by convenience sampling in Jakarta and West Java. Unmatched requests were topics currently requested but not previously reported as explained. An eleven-item experience mean and three self-reported behaviours, dose escalation, similar-ingredient co-use, and prolonged use without reassessment, were analysed descriptively using within-person matching, Wilson confidence intervals, and sensitivity checks.
Findings. Necessity, product selection, and warning signs were the leading unmatched topics. Equal aggregate receipt and demand for registration information concealed individual mismatches. Positive experience frequently coexisted with behavioural safety signals. Leading priorities persisted after excluding responses exceeding the topic-selection limit. Direct consultation was preferred, with digital channels offering complementary follow-up.
Conclusion. Respondent-level matching reveals educational priorities concealed by aggregate differences. A proposed hybrid pathway combines safety screening, personalised content, checks of understanding, and reassessment. Its effectiveness requires prospective evaluation.
Article Details
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